To find your gate at the airport, look for departure boards displaying flight information, follow signs to your departure gate, and listen for announcements. You can also use airport maps available on your airline's app or the airport's website.

Step One: Log into your booking online. In many cases, airlines will automatically rebook you, and your new flight details will be updated there. Step Two (if you are already at the airport or on the way to the airport): Please speak with your the airline agents at the airline desk. Those agents have the most control of your ticket once you're checked in. Step Three (if Step 1&2 don't work): If you don’t see new flight information in your email, text, or booking portal, please email Jesa Travel. Our auto-reply will provide emergency contact details if we’re currently unavailable. If it’s the middle of the night due to time zone differences, please contact the airline directly using their emergency contact information provided on your travel voucher or on their website. At Jesa Travel, we’re here to support you by equipping you with the necessary procedures and contacts to ensure you can address urgent issues quickly and confidently.

Lost or damaged luggage needs to be reported while you are still at the airport. Please go to the airline's representative and report your issue.

Step One: Speak with the airline’s desk at the airport—they may have immediate rebooking options available.Those agents have the most control of your ticket once you're checked in. Step Two: If there is a long wait or the airline staff cannot assist, please email Jesa Travel. Our auto-reply will provide emergency contact details if we’re currently unavailable. Alternatively, you can use the airline’s emergency contact information provided on your travel voucher or on their website. Please note: Depending on the airline’s policy and the type of fare purchased, options such as rebooking on the next available flight, standby status, or purchasing a new ticket may be offered. Additional fees may apply based on the reason for the missed flight. At Jesa Travel, we’re here to support you by equipping you with the necessary procedures and contacts to ensure you can address urgent issues quickly and confidently.

If you have an airport shuttle included in your package, please read the instructions in your digital itinerary.

Some countries have a mandatory departure tax. It is required by law that you pay it. If the country you are visiting has a departure tax, the information will be in your Bon Voyage email and/or communicated to your from the airline. *We do our best to provide the most up to date information, but sometimes changes happen before we can update our communication. Please listen to local authorities.

If you are travelling on a shared transfer that is included with an all-inclusive package, child restraint seats are not provided. You may wish to bring one at your discretion. If you are travelling on a private transfer booked separately from the package, please ask if you need to bring a child restraint seat or if they are able to provide one. It will vary based on the service provider, and likely we have discussed this during the booking process.

Please read the instructions in your digital itinerary and Bon Voyage email.

Step One: If you encounter problems with your hotel room or services, notify the hotel staff immediately to address the issue. Document the problem with photos or notes, request a room change if necessary. Step Two: If the problem persists, please escalate to the manager or if you're at an all-inclusive resort, your Westjet/Sunwing/Air Canada representative onsite. Step Three: If you cannot get help from your tour operator's onsite representative, please reach out to Jesa Travel. We will do our best to help you find a solution. Please address problem while at the resort so that they have a chance to rectify it and you can have a wonderful vacation.

Once you are at the resort, the only person that has access to make changes is the onsite representative for your tour operator (Air Canada Vacations, Westjet Vacations, Sunwing, Transat Holidays etc). Please find them in the representative area or with the contact instructions on your travel voucher. Email Jesa Travel to let us know and we will update your itinerary.